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      How can I fix poor pod connection issues?

      SmartPod Troubleshooting

      If a pod displays “Poor health” and you are noticing an impact, there are a few steps you can take to improve its health:

      Move pods closer to each other

      1. Remember that pods work as a team, so they want to be close enough to communicate with one another. Consider the following approximate distances between pods, which can still vary largely depending on the building materials used in your home or business:
        1. 30'-40' between SuperPods (HomePass or WorkPass)
        2. 15'-20' between Pods (HomePass only)
        3. 21'-30' between PowerPods  (HomePass only)
      2. Homes and Businesses with dense walls such as concrete or brick need pods closer together than those with lighter construction.
      3. Even moving a pod to an opposite wall in the same room can sometimes help create a stronger and more reliable connection for that pod.
      4. Place the pods on the inside walls instead of the outside walls of your home or business to build a strong core network to improve performance.

      Hardwire pods to your router or switch

      If your home or business is wired for Ethernet and you have available ports that connect back to a switch or router, hardwiring pods to those ports to other areas in your building will improve performance.

      Keep Pods in the open and away from metallic objects

      1. Avoid metal doors or other reflective objects (mirrors, glass) in between your pods. 
      2. Heavy and/or metallic obstacles (kitchen and laundry appliances, metallic piping and HVAC ducting, metallic waste bins, and industrial equipment) between pod-to-pod connections should be avoided. 
      3. No large furniture or equipment right in front of the pod.

      Eliminate sources of interference

      1. Find sources of interference and eliminate them. Consumer electronics like baby monitors, cordless phones, video senders, microwaves, or medical and industrial equipment, etc. will cause interference since they may use the same channels used by your WiFi
      2. Ensure your old WiFi is turned off.
      3. Move your pods further away from sources of interference.  

      If an issue arises with the connection health of one of your pods, you will be notified through the App. Otherwise, you can view the connection health of a pod at any time through the App.