Why does the HomePass app say my network is offline?

The HomePass app will send you a push notification anytime the network status changes from online to offline. This occurs anytime your gateway pod is unable to reach the internet. Additionally, the app will notify when network status changes from offline to online, meaning the connection has been re-established.

Network Outage History provides information about network outages in the Last 30 days or the last Year. 

To access Network outage history:

1. Navigate to the Adapt section on the home screen.
2. Click on the Internet speed.
3. Expand Network outage history.