Steps to take to help with service.
Yes! Before you give us a call follow these steps.
- Download our “Ritter Support” app in the App Store or on Google Play.
- Click “Begin” and “Network Scan”. Place your smartphone next to your modem. (Two to three feet in front of the modem is suggested.) The scan will take about two minutes.
- Call our 24/7 Technical Support team at 888.659.6009 and provide the eight digit code to the representative. The code will appear at the end of your network scan.
The Ritter Support app allows us to better understand what the issue with your internet experience may be so we can find a solution. You can send Wi-Fi scan results and pictures through the app to provide us with important information so we can determine if your box is wired correctly, if it is located in an appropriate area to get the best coverage for your home and more.
The Ritter Support App is a tool to help customers of Ritter Communications with technical support for their wireless internet services. It will not work if you do not have wireless internet service. For other service related inquiries, please give us a call at 888.659.6009.