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Help Center

Smart WiFi

Smart WiFi

Support for our Smart WiFi and Plume Home app, included with all internet speeds

Plume Home App

Where can I see the list of devices connected to my network?

How to Navigate your Home Screen

How do I share network passwords in HomePass?

How do I create a new WiFi password for home?

How do I disable or change a WiFi password?

Create a new password for Internet Only?

Create a new password for a guest

How do I delete a pod from my HomePass Network?

How do I add pods to my HomePass Network?

How do I check the most active devices on my network?

Why does the HomePass app say my network is offline?

How do I create people profiles?

How do I identify a particular pod?

How do I rename my pod?

What does the health of my pod mean?

How can I fix poor pod connection issues?

Why are my pods offline?

My computer asks for a router PIN?

I lost my internet connection

What happens when one of the pods loses power or is unplugged?

Single or a few pods are offline

How to I view my network speeds in the HomePass app?

How do I run a Device Speed Test?

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Security Features

What is Remote Access Protection?

What kind of network activity do the security features monitor?

Why is Adblocking now working on my IPhone or Mac?

How does Online Protection work on HomePass?

Why are VPNs being blocked?

How to delete blocked security events?

How can I tell what events have been blocked by Online Protection?

How does Adblocking work?

How can I know Advanced Device IoT Protection is working?

What if Advanced IoT Protection blocks a site that is actually safe?

I see Advanced IoT Protection blocked an event. Now what do I do?

How is Advanced IoT Device Protection different from Online Protection?

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Parental Control Features

How do I block a website or IP address?

How does Content Access Work?

How do I set a quick Time Out for a person or device?

How do I add or remove a person from my account?

How do I approve (unblock) a website?

Will enabling parental controls impact my network's performance?

How do I schedule an internet freeze for a device?

How to pause internet access with a time out?

How do I remove a website from my approve or block list?

Can I set different parental controls on a person, device or location level?

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