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Smart WiFi
Support for our Smart WiFi and Plume Home app, included with all internet speeds
Plume Home App Update
Plume Home App
- Where can I see the list of devices connected to my network?
- How to Navigate your Home Screen
- How do I share network passwords in the Plume Home app?
- How do I enable multiple passwords?
- How do I disable or change a WiFi password?
- Create a new password for Internet Only?
- Create a new password for a guest
- How do I delete a pod from my Plume Home Network?
- How do I add a new pod or extender to my Plume Home network?
- How do I check how much bandwidth a device is using on my network?
- How do I create user Profiles?
- What does the health of my pod mean?
- What happens when one of the SmartPods loses power or is unplugged?
- How do I view my network speeds in the Plume Home app?
- How do I run a Device Speed Test?
- How do I assign/unassign devices to a Profile?
- How do I rename a device?
- How do I remove a device?
Managing Your Network
Security Features
- What is Remote Access Protection?
- What kind of network activity do the security features monitor?
- Why is Adblocking now working on my IPhone or Mac?
- How does Online Defense work on Plume Home?
- Why are VPNs being blocked?
- How to delete blocked security events?
- How can I tell what events have been blocked by Online Defense?
- How does Ad blocking work?
- How can I know Advanced Device IoT Protection is working?
- What if Advanced IoT Protection blocks a site that is actually safe?
- I see Advanced IoT Protection blocked an event. Now what do I do?
- How is Advanced IoT Device Protection different from Online Defense?
- How do I remove a device from quarantine?
Parental Control Features
- How do I block a website or IP address?
- How does Content Filtering Work?
- How do I set a quick Time Out for a person or device?
- How do I add or remove a profile from my account?
- How do I approve (unblock) a website?
- Will enabling parental controls impact my network's performance?
- How do I create a new Focus?
- How to pause internet access with a time out?
- How do I remove a website from my approve or block list?
- Can I set different parental controls on a person, device or location level?