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Help Center

Smart WiFi

Smart WiFi

Support for our Smart WiFi and Plume Home app, included with all internet speeds

Plume Home App Update

What is the Plume Home app?

Why did my HomePass app update to Plume Home?

I don't have the Plume Home app; how do I get it?

What is "Focus"?

Why did my freeze schedules get deleted when I updated the app?

Can I go back to the HomePass app?

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Plume Home App

Where can I see the list of devices connected to my network?

How to Navigate your Home Screen

How do I share network passwords in the Plume Home app?

How do I enable multiple passwords?

How do I disable or change a WiFi password?

Create a new password for Internet Only?

Create a new password for a guest

How do I delete a pod from my Plume Home Network?

How do I add a new pod or extender to my Plume Home network?

How do I check how much bandwidth a device is using on my network?

How do I create user Profiles?

What does the health of my pod mean?

What happens when one of the SmartPods loses power or is unplugged?

How do I view my network speeds in the Plume Home app?

How do I run a Device Speed Test?

How do I assign/unassign devices to a Profile?

How do I rename a device?

How do I remove a device?

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Managing Your Network

Why does the Plume Home app say my network is offline?

My computer asks for a router PIN?

How do I identify a particular pod?

I lost my internet connection

How do I rename my pod/extender?

Why are my pods offline?

How can I fix poor pod connection issues?

Single or a few pods are offline

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Security Features

What is Remote Access Protection?

What kind of network activity do the security features monitor?

Why is Adblocking now working on my IPhone or Mac?

How does Online Defense work on Plume Home?

Why are VPNs being blocked?

How to delete blocked security events?

How can I tell what events have been blocked by Online Defense?

How does Ad blocking work?

How can I know Advanced Device IoT Protection is working?

What if Advanced IoT Protection blocks a site that is actually safe?

I see Advanced IoT Protection blocked an event. Now what do I do?

How is Advanced IoT Device Protection different from Online Defense?

How do I remove a device from quarantine?

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Parental Control Features

How do I block a website or IP address?

How does Content Filtering Work?

How do I set a quick Time Out for a person or device?

How do I add or remove a profile from my account?

How do I approve (unblock) a website?

Will enabling parental controls impact my network's performance?

How do I create a new Focus?

How to pause internet access with a time out?

How do I remove a website from my approve or block list?

Can I set different parental controls on a person, device or location level?

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