Single or a few pods are offline

SmartPod Troubleshooting

• The pod is unplugged or is not receiving any power.
• Check if the outlet has power by plugging in another pod or any other appliance to confirm. When pods are first plugged in, the LED should always turn on solid briefly and then start to slowly pulse as it is trying to connect to the cloud. Once connected it will then turn off.
• If the outlet is connected to a light switch, make sure the switch is on.
• If the outlet is OK and the pod's LED does not come on at all when it is first plugged in, this indicates there is likely something wrong with the pod. Please contact us.
• The pod is too far away from any other connected pod.
• When offline, the LED will slowly pulse as it tries to connect to the cloud and will continue to do so if it cannot connect.
• Move the pod closer to another pod or in the same location as a known working pod. The pod should connect, and the LED will turn off.
• Use the pod health indicator to check signal quality. Poor signal is often a reason for pods intermittently going offline.
• If it is a range issue, contact us to add another pod to your Ritter Communications Wi-Fi network.
• If there is no reason the pod cannot connect by wireless to another pod, the pod may defective. Please contact us to confirm and if needed, process a replacement.